• Nurse-Registered Call Center

    Location US-TN-Memphis
    Posted Date 1 month ago(10/7/2019 4:33 PM)
    Position Code
    9302
    Day Shift
    Yes
    Night Shift
    No
    Evenings
    No
    Status
    Regular Full-Time
    Department
    MG Data Mgmt BMG Cor
  • Overview and Responsibilities

    Makes telephone contact with patients within 24-48 hours after discharge to assess patient satisfaction, evaluate patient education, determine patients' compliance with discharge instructions, also identifies trends that may require improvement of practice, quality of patient care or hospital processes.  Represents Administration to BMHCC patients, families, and visitors in communicating relevant policies, responding to conflict situations, and providing serve recovery.  Responds to difficult customer services situations and supports families and staff.  At all times, models exemplary customer services and professionalism.

     

     

    Baptist

    RN

    BMG

    Corporate

    Call Center

    Nursing 

    Nurse

    Registered

    Methodist

    St. Jude

    St. Frances

    Regional One

    UT

     

    Qualifications

     

     

    Experience

    3- 5 years experience in direct patient care in inpatient acute-care setting.

    5 years experience in direct patient care in inpatient acute-care setting.

     

     

    Education

    Associates degree in Nursing                                              Associates Degree in Nursing                      Bachelor of Nursing (BSN) preferred

     

    Training

     

    Special Skills

    Ability to prioritize and problem solve. Advanced critical thinking and EXCELLENT interpersonal phone
    communication skills. Demonstrated ability to adapt
    information to the learner, patient and/or other health care staff based on ability/needs. The ability to adapt to change and work with team members to improve work process.
    Advanced computer literacy skills.

     

    Licensure

    Must have appropriate RN state licensure in good standing.RN

     

    23127002

    9302

    Nurse-Registered Call Center

    RN

    Nurse

    Nursing

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