Makes telephone contact with patients within 24-48 hours after discharge to assess patient satisfaction, evaluate patient education, determine patients' compliance with discharge instructions, also identifies trends that may require improvement of practice, quality of patient care or hospital processes. Represents Administration to BMHCC patients, families, and visitors in communicating relevant policies, responding to conflict situations, and providing serve recovery. Responds to difficult customer services situations and supports families and staff. At all times, models exemplary customer services and professionalism.
3- 5 years experience in direct patient care in inpatient acute-care setting.
5 years experience in direct patient care in inpatient acute-care setting.
Associates degree in Nursing Associates Degree in Nursing Bachelor of Nursing (BSN) preferred
Ability to prioritize and problem solve. Advanced critical thinking and EXCELLENT interpersonal phone
communication skills. Demonstrated ability to adapt
information to the learner, patient and/or other health care staff based on ability/needs. The ability to adapt to change and work with team members to improve work process.
Advanced computer literacy skills.
Must have appropriate RN state licensure in good standing.RN
Nurse-Registered Call Center