Overview and Responsibilities
Makes telephone contact with patients within 24-48 hours after discharge to assess patient satisfaction, evaluate patient education, determine patients' compliance with discharge instructions, also identifies trends that may require improvement of practice, quality of patient care or hospital processes. Represents Administration to BMHC patients, families, and visitors in communicating relevent policies, responding to conflict situations, and providing service recovery. Responds to difficult customer service situations and supports families and staff. At all times, models exemplary customer service and professionalism
- Minimum 3 years current experience direct patient care in Inpatient acute-care preferred
- Skills: Ability to prioritize and problem solve. Advanced critical thinking and EXCELLENT interpersonal phone communication skills. Demonstrated ability to adapt information to the learner, patient and/or other health care staff based on ability/needs. Proficient in MS Word, PowerPoint, Excel and Access.
- Associate’s Degree in Nursing. Bachelor of Nursing (BSN) preferred.
- Licensed as a Registered Nurse with a current valid license required.
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